Grievance Redressal Officer
Last Updated: 1st February 2026
In accordance with applicable Indian laws and regulations, including the Information Technology Act and related rules, THOOOS has appointed a Grievance Redressal Officer to address user concerns and complaints.
THOOOS is operated by DOOT, a sole proprietorship owned by Ashutosh, operating under the brand name THOOOS.
GRIEVANCE REDRESSAL OFFICER DETAILS
SCOPE OF GRIEVANCES
Users may raise grievances related to:
- • Account related issues
- • Privacy or data protection concerns
- • Misuse or abuse on the platform
- • Content related complaints
- • Policy related violations
- • Technical or access related issues
THOOOS does not handle grievances related to:
- • Food quality
- • Delivery delays
- • Pricing disputes
- • Payments between users and chefs
Such matters must be resolved directly between users and chefs.
GRIEVANCE HANDLING PROCESS
- • Grievances may be submitted via email or phone
- • Each grievance will be acknowledged within a reasonable timeframe
- • Appropriate action will be taken after review
- • Resolution timelines may vary depending on the nature of the complaint
COMPLIANCE STATEMENT
THOOOS is committed to resolving grievances in a fair, transparent, and timely manner, in accordance with applicable laws.
By using THOOOS, you acknowledge and agree to the grievance redressal process outlined above.