1. ACCOUNT DEACTIVATION

Users may deactivate their THOOOS account at any time from within the app.

Account deactivation means:

• • Your profile will no longer be visible to other users
• • You will stop receiving notifications
• • You will not be able to place or receive order requests

Account deactivation does not automatically delete stored personal data.

2. ACCOUNT DELETION REQUEST

Users may request permanent deletion of their account and personal data by:

• • Using the account deletion option available within the app settings, or
• • Contacting support using the details provided below

Once an account deletion request is submitted, it cannot be reversed.

3. DATA DELETED UPON REQUEST

Upon successful account deletion, the following data will be deleted or anonymized:

• • Name and profile information
• • Phone number and email address
• • Saved delivery addresses
• • Uploaded photos, menus, and posts
• • Account credentials

Your account will be permanently removed from the platform.

4. DATA RETAINED AFTER DELETION

Certain information may be retained for a limited period if required for:

• • Legal or regulatory compliance
• • Fraud prevention
• • Dispute resolution
• • Enforcement of platform policies

Any retained data is stored securely with restricted access.

5. DELETION TIMELINE

• • Deletion requests are processed within a reasonable timeframe
• • Some residual data may temporarily remain in system backups but will be permanently removed during routine maintenance

6. THIRD PARTY SERVICES

If personal data has been shared with third party service providers for platform functionality, reasonable steps will be taken to ensure deletion or anonymization in accordance with this policy and applicable laws.

7. MISUSE AND LEGAL OBLIGATIONS

THOOOS reserves the right to retain necessary information if an account is associated with:

• • Fraud
• • Abuse
• • Legal investigations
• • Serious violations of platform policies

Such retention will comply with applicable laws.

8. CHANGES TO THIS POLICY

This policy may be updated from time to time.

Continued use of THOOOS after updates constitutes acceptance of the revised policy.

9. CONTACT INFORMATION